Protecting your data is our commitment

This privacy policy ("Policy") applies to the use of fv88's online platform and related services. When you browse our website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy.

fv88 is a safe and reliable online entertainment platform for users in Bangladesh. We believe your privacy is a fundamental right and protecting it is our ethical responsibility. This policy is presented in a simple, transparent, and complete manner so you can easily understand it.

fv88 only collects information that is necessary to provide its services. We do not collect any personal information unnecessarily.

2.1 — Information collected at registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Preferred currency (Bangladeshi Taka — BDT)

2.2 — Information collected during use of services

• Financial transaction history (via bKash, Nagad, Rocket, or bank transfer)
• Gaming activity history and preferences
• Login time, device type, and IP address
• Customer service communication records

2.3 — Automatically collected information

• Cookies and similar tracking technologies (to save browser preferences)
• Your navigation patterns on the site
• Device operating system and browser version

fv88 uses your information only for the specific purposes described below. We never sell your information to third parties.

3.1 — Account management

Your information is used to verify your identity, confirm your age (21+ verification), and keep your account secure.

3.2 — Processing financial transactions

The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All financial data is secured through SSL encryption.

3.3 — Customer support

When you contact us via live chat or email, your account information is used to resolve issues quickly and effectively.

3.4 — Security and fraud prevention

Information is analysed to detect suspicious activity, prevent unauthorised access, and ensure the overall security of the platform.

3.5 — Service improvement

By analysing your usage patterns, we continuously improve our platform so you get the best experience.

3.6 — Responsible gaming monitoring

If any unusual pattern is noticed in your gaming activity, we may contact you. This is done for your protection.

fv88 never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The necessary information is shared with bKash, Nagad, Rocket, or the relevant bank to complete financial transactions. This sharing is limited to transaction-related purposes and these institutions follow their own strict privacy policies.
• Technology service providers: Limited information is shared with the technology partners needed to operate the platform, subject to strict confidentiality agreements.
• Legal obligations: Information will be disclosed if required by court order or under applicable law.
• Fraud investigations: We may cooperate with the relevant authorities in cases of suspected fraudulent activity.

Cookies are used on the fv88 website. Cookies are small text files stored in your browser that help improve your browsing experience.

The types of cookies we use:

• Essential cookies: To save your login state and session information. Without these, the site will not function properly.
• Functional cookies: To remember your preferred language and settings.
• Analytical cookies: To understand which parts of the site are used most, which helps us improve our services.

You can disable cookies at any time in your browser settings. However, disabling essential cookies may cause some services to not function properly.

fv88 retains your information only for as long as necessary. The retention period is determined based on the following:

• Active accounts: All necessary information is retained while the account is active.
• After account closure: Financial transaction records may be retained for a period as required by applicable legal obligations.
• Customer service records: For the period necessary to resolve complaints.
• Inactive accounts: Data for long-term inactive accounts is reviewed regularly.

As a user of fv88, you have several important rights over your own information. We respect these rights and help you exercise them.

To exercise any of the above rights, please contact us. We will respond to your request as quickly as possible.

fv88 is for people aged 21 and above only. We do not knowingly collect any information from minors. Age verification at registration is an essential step for us.

If we find that someone under the age of 21 has created an account on our platform, that account will be closed immediately and all collected information will be deleted.

If a parent or guardian believes their minor child has registered on our platform, please contact our support team immediately.

For ages 21+

fv88 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you by email or via an in-platform notification.

Continuing to use the platform after a change is made will be considered acceptance of the new policy. We therefore recommend that you visit this page regularly to stay up to date with the current version of the policy.

With each update, the "Last updated" date at the top of the page will be changed.